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Your Feedback
ARIM's occupier-customers (tenants) can expect us to provide a friendly, honest, professional and efficient service. At all times, you are entitled to expect courtesy and prompt responses to enquiries or communications, together with accuracy in both what we do and how we do it.
ARIM's occupier-customers can expect:-
- a return of all telephone calls within 24 hours of messages being left
- a response to all emails and letters within 5 working days
- for any matter that requires indepth investigation, an acknowledgement within 5 working days and a full response within 21 working days
If your experience of us is less than we seek to deliver, please let us know. Most complaints will be resolved by us having a telephone conversation. However, If you still feel that ARIM has let you down and you wish to formalise your complaint, we have a formal complaints handling procedure that reflects our regulation by RICS. Please see 'Complaints Procedure'"
We would of course also appreciate it if you could let us know when we have, or an individual has, exceeded your expectations.
