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Maintenance
Any maintenance problems should be reported promptly to your Property Manager. Please refer to your 'Welcome Letter' for your Property Manager's contact details. Alternatively, please complete the form under 'Report A Problem'.
Before reporting a problem, please note that ARIM's management of the property does not extend to odd jobs which, as a tenant, you will be expected to undertake yourself. These include replacing light bulbs or electric fuses, unblocking sinks (when blocked by your waste), tending garden areas, and keeping clear of leaves.
Please refer to 'Hints & Tips' which may help to resolve the problem yourself. This may speed up the resolution and/or avoid unnecessary call outs by contractors. If a contractor does make a call out and finds that the problem has arisen as a result of tenant mis-use, you will be recharged the cost plus an administration fee.
If the problem is not an emergency, and it arises outside normal office hours, please notify your Property Manager on the next working day. Alternatively, complete the form under 'Report A Problem' and it will be dealt with appropriately.
If the problem is an emergency (please see 'Emergencies Defined') this should be reported immediately. If the emergency arises outside normal office hours, call Homeserve on 01772 758114 (quoting 'ARIM' as a reference). Please also leave a voicemail message for your Property Manager to let them know. If a contractor does make an emergency call out and determines that the problem is not an emergency after all, and that it could have been dealt with during normal office hours, or if the problem has arisen as a result of tenant mis-use, you may be recharged the cost plus an administration fee.
including certain non-emergency crime, policing and anti-social behaviour.
101 is live in 3 areas across England and Wales: Hampshire & the Isle of Wight, Cardiff and Sheffield.
