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Response Times
The following is a guide to response times for a contractor to attend (not necessarily resolve), following notification of a maintenance problem. This should be used to set realistic expectations only, and should not be interpreted as a definitive schedule. There will inevitably be occasions where these timescales cannot be achieved, e.g. tenants not being available to give access, contractors' workloads, the need to order replacement parts, etc.
Emergencies (see 'Emergencies Defined') - within 24 hours (many within 4 hours)
Blocked toilet/sink/bath/drains (non-emergency) - within 3 working days
White goods repairs - within 7 working days
Intercom fault - within 5 working days
TV reception - within 5 working days
Noisy boiler/water pump - within 3 working days
